B2 · 5 minutes · Work

Handling a complaint

A hotel guest complains about a problem with her room.

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What you’ll practise

Understand an apology and a solution in a customer service situation.

Words to know

reservation: An arrangement to keep a room or seat for someone.
upgrade: To give someone something better.
suite: A set of connected rooms in a hotel.

Words at this lesson’s level (B2)

At B2, you probably know about 98% of the words in this lesson.

The other words of this lesson are at B2 or below.

Word levels from the CEFR-J Wordlist 1.5 (Yukio Tono, Tokyo University of Foreign Studies); words not in it count as above B2. Your level is the one you chose in the level guide, otherwise the lesson’s.

Source

Original exercise by Joy English. Synthetic voice: Kokoro-82M (Apache-2.0).

Original script; synthetic narration with two voices.

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