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Joy English · Level B2 · Email formaljoy-english.com

Email keluhan formal

Nama:Tanggal:

Tulis keluhan yang sopan tetapi tegas: jelaskan masalahnya dengan jelas, berikan rincian yang tepat, dan sebutkan tindakan yang kamu harapkan.

Complaint regarding order number 48213

Dear Sir or Madam,

I am writing to complain about a desk lamp that I ordered from your online shop on 2 March (order number 48213), and about the way my enquiries have been handled since then.

The lamp was due to arrive within five working days, but it was not delivered until 21 March. Moreover, when I opened the package, I discovered that the base was cracked and the lamp did not work. Please find attached photographs of the damage and a copy of my receipt. I contacted your customer service team by email on 22 March and again on 29 March, but I have not yet received a reply, apart from an automatic message promising a response within 48 hours.

As a result, I have been without a working lamp for my home office for almost a month, which has been extremely inconvenient. I chose your shop because of its reputation for reliable service, so I am particularly disappointed. I would therefore be grateful if you could arrange for the faulty lamp to be collected and either send a replacement or provide a full refund within the next fourteen days.

I look forward to hearing from you at your earliest convenience.

Yours faithfully,

Daniela Ruiz

Formal atau informal?

Pilih opsi yang paling tepat untuk email keluhan formal.

  1. Which opening is best when you do not know the reader's name?
    • a) Dear Sir or Madam,
    • b) Hi everyone,
    • c) To my friend at customer service,
  2. Which sentence best states the reason for writing?
    • a) I'm writing coz I'm really fed up with your hotel.
    • b) I am writing to complain about my recent stay at your hotel.
    • c) Your hotel is the worst in the world!
  3. Which is the most appropriate way to ask for action?
    • a) Give me my money back immediately.
    • b) I want a refund or else.
    • c) I would be grateful if you could refund the full cost of the ticket.
  4. The heating did not work. ___, there was no hot water for two days.
    • a) However
    • b) Furthermore
    • c) Nevertheless
  5. My flight was cancelled without warning. ___, I missed an important meeting.
    • a) As a result
    • b) Although
    • c) In contrast
  6. You started the email with 'Dear Mr Lindqvist'. How should you end it?
    • a) Yours faithfully,
    • b) Yours sincerely,
    • c) Love,
  7. Which is the most suitable final line?
    • a) I look forward to hearing from you.
    • b) Write back soon!
    • c) Bye for now.

Lengkapi frasa formal

Ketik satu kata untuk melengkapi setiap frasa formal.

  1. I am writing to ___ about the poor service I received on 4 June.
  2. I would be ___ if you could send a replacement as soon as possible.
  3. The parcel was ___ to arrive on Monday, but it did not arrive until Friday.
  4. I look forward to ___ from you.
  5. Please find ___ a copy of my receipt.
  6. I would appreciate it ___ you could reply within seven days.
  7. I wish to ___ my dissatisfaction with the way my complaint was handled.

Tugas menulis

Kamu baru-baru ini mengikuti kursus memasak akhir pekan di sebuah sekolah lokal, tetapi beberapa hal tidak berjalan baik (misalnya, kursus dimulai terlambat, sebagian peralatan tidak ada, dan satu sesi dibatalkan tanpa pemberitahuan). Tulis email formal kepada manajer kursus, Mr Haddad. Jelaskan apa yang terjadi, uraikan akibatnya, dan sampaikan apa yang kamu inginkan dari sekolah.

180–260 kata

Periksa tulisanmu

  • Saya menggunakan salam pembuka formal dan penutup yang sesuai.
  • Paragraf pertama saya menyatakan alasan menulis.
  • Saya memberikan rincian yang tepat seperti tanggal, waktu, atau nomor pemesanan.
  • Saya menjelaskan akibat dari masalah-masalah itu.
  • Saya menyampaikan permintaan tindakan yang jelas dan sopan (I would be grateful if ...).
  • Saya menghindari kontraksi serta bahasa yang informal atau emosional.

Kunci jawaban

Formal atau informal?

  1. a) Dear Sir or Madam,Dear Sir or Madam adalah pembuka formal standar ketika kamu tidak tahu nama pembacanya.
  2. b) I am writing to complain about my recent stay at your hotel.Kalimat ini jelas, formal, dan sopan. Kalimat lainnya informal atau emosional.
  3. c) I would be grateful if you could refund the full cost of the ticket.Permintaan tidak langsung dengan I would be grateful if you could ... sopan tetapi tegas.
  4. b) FurthermoreFurthermore menambahkan masalah lain. However dan Nevertheless memperkenalkan kontras.
  5. a) As a resultAs a result memperkenalkan akibat dari masalah itu.
  6. b) Yours sincerely,Jika salam pembuka memakai nama orangnya, bahasa Inggris Britania memakai Yours sincerely.
  7. a) I look forward to hearing from you.I look forward to hearing from you adalah kalimat penutup formal yang standar. Yang lainnya informal.

Lengkapi frasa formal

  1. complainI am writing to complain about ... menyatakan tujuan sebuah keluhan.
  2. grateful / obliged / thankfulI would be grateful if you could ... adalah permintaan formal yang sopan.
  3. due / supposed / expected / scheduled / meantWas due to arrive berarti seharusnya sudah tiba pada waktu itu.
  4. hearingDalam look forward to, to adalah preposisi, jadi diikuti bentuk -ing: hearing.
  5. attached / enclosedPlease find attached (dalam email) atau enclosed (dalam surat) memperkenalkan dokumen yang kamu kirim.
  6. ifI would appreciate it if you could ... adalah permintaan formal.
  7. express / voice / registerKita menyatakan ketidakpuasan, sama seperti kita menyatakan pendapat atau terima kasih.

Contoh jawaban

Dear Mr Haddad,

I am writing to express my dissatisfaction with the weekend cooking course I attended at your school on 11 and 12 October (booking reference CK-2290).

According to your website, each session was due to start at 9 a.m. However, on the first day we waited for over an hour because the instructor had not been informed of the timetable. Furthermore, there were not enough chopping boards and pans for the twelve participants, so we had to share equipment and could not complete several recipes. On the second day, the afternoon bread-making session was cancelled without any explanation, even though it was the main reason I had chosen this course.

As a result, I received only about half of the teaching I had paid for. I also travelled for over an hour each way to attend, which makes the situation even more frustrating.

I would therefore appreciate it if you could refund half of the course fee, or alternatively offer me a free place on a future bread-making class. I would also be grateful if you could explain what steps you will take to prevent similar problems.

I look forward to your prompt reply.

Yours sincerely,

Kenji Morita

Joy English · latihan bahasa Inggris gratis · https://joy-english.com/id/writing/formal-complaint