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B2Email formal30 menit

Email keluhan formal

A formal email of complaint

Tulis keluhan yang sopan tetapi tegas: jelaskan masalahnya dengan jelas, berikan rincian yang tepat, dan sebutkan tindakan yang kamu harapkan.

Keluhan formal ditulis kepada sebuah organisasi ketika produk atau layanannya tidak memenuhi harapanmu. Tujuannya adalah menjelaskan masalah dengan jelas dan meyakinkan pembaca untuk memperbaikinya. Nadanya harus sopan tetapi tegas: bahasa yang marah atau emosional biasanya membuat keluhan kurang efektif. Keluhan yang umum menyebutkan alasan menulis, memberikan rincian yang tepat (tanggal, nomor pesanan, apa yang salah), menjelaskan akibatnya, menyatakan apa yang kamu harapkan dari organisasi itu, dan ditutup secara formal.

Teks contoh

Complaint regarding order number 48213

Dear Sir or Madam,

I am writing to complain about a desk lamp that I ordered from your online shop on 2 March (order number 48213), and about the way my enquiries have been handled since then.

The lamp was due to arrive within five working days, but it was not delivered until 21 March. Moreover, when I opened the package, I discovered that the base was cracked and the lamp did not work. Please find attached photographs of the damage and a copy of my receipt. I contacted your customer service team by email on 22 March and again on 29 March, but I have not yet received a reply, apart from an automatic message promising a response within 48 hours.

As a result, I have been without a working lamp for my home office for almost a month, which has been extremely inconvenient. I chose your shop because of its reputation for reliable service, so I am particularly disappointed. I would therefore be grateful if you could arrange for the faulty lamp to be collected and either send a replacement or provide a full refund within the next fourteen days.

I look forward to hearing from you at your earliest convenience.

Yours faithfully,

Daniela Ruiz

Bahasa yang berguna

TahapBahasa formalHindari (terlalu informal)
OpeningDear Sir or Madam, / Dear Mr Haddad,Hi there, / Hey,
Reason for writingI am writing to complain about ... / I wish to express my dissatisfaction with ...I'm really annoyed about ...
DetailsThe item was due to arrive on ... / On 3 May, I discovered that ...It came super late.
Adding pointsMoreover, ... / Furthermore, ... / In addition, ...Also, and another thing ...
ConsequencesAs a result, ... / This has caused considerable inconvenience.It totally ruined my week.
Request for actionI would be grateful if you could ... / I would appreciate it if you could ...Sort it out now.
ClosingI look forward to hearing from you. / Yours faithfully, / Yours sincerely,See you, / Cheers,

Latihan 1 dari 2

Formal atau informal?

Pilih opsi yang paling tepat untuk email keluhan formal.

  1. Which opening is best when you do not know the reader's name?

  2. Which sentence best states the reason for writing?

  3. Which is the most appropriate way to ask for action?

  4. The heating did not work. _____, there was no hot water for two days.

  5. My flight was cancelled without warning. _____, I missed an important meeting.

  6. You started the email with 'Dear Mr Lindqvist'. How should you end it?

  7. Which is the most suitable final line?

0 dari 7 sudah dijawab

Latihan 2 dari 2

Lengkapi frasa formal

Ketik satu kata untuk melengkapi setiap frasa formal.

  1. I am writing to about the poor service I received on 4 June.

  2. I would be if you could send a replacement as soon as possible.

  3. The parcel was to arrive on Monday, but it did not arrive until Friday.

  4. I look forward to from you.

  5. Please find a copy of my receipt.

  6. I would appreciate it you could reply within seven days.

  7. I wish to my dissatisfaction with the way my complaint was handled.

0 dari 7 sudah dijawab

Giliranmu

Tugas menulis

Kamu baru-baru ini mengikuti kursus memasak akhir pekan di sebuah sekolah lokal, tetapi beberapa hal tidak berjalan baik (misalnya, kursus dimulai terlambat, sebagian peralatan tidak ada, dan satu sesi dibatalkan tanpa pemberitahuan). Tulis email formal kepada manajer kursus, Mr Haddad. Jelaskan apa yang terjadi, uraikan akibatnya, dan sampaikan apa yang kamu inginkan dari sekolah.

0 kata

Pemeriksaan berjalan di perangkatmu dengan Harper, pemeriksa sumber terbuka, jadi teksmu tidak dikirim ke mana pun. Pemeriksa ini menemukan banyak kesalahan umum, tetapi tidak semuanya, dan tidak menilai idemu. Lisensi Harper

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Teksmu

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Contoh jawaban

Dear Mr Haddad,

I am writing to express my dissatisfaction with the weekend cooking course I attended at your school on 11 and 12 October (booking reference CK-2290).

According to your website, each session was due to start at 9 a.m. However, on the first day we waited for over an hour because the instructor had not been informed of the timetable. Furthermore, there were not enough chopping boards and pans for the twelve participants, so we had to share equipment and could not complete several recipes. On the second day, the afternoon bread-making session was cancelled without any explanation, even though it was the main reason I had chosen this course.

As a result, I received only about half of the teaching I had paid for. I also travelled for over an hour each way to attend, which makes the situation even more frustrating.

I would therefore appreciate it if you could refund half of the course fee, or alternatively offer me a free place on a future bread-making class. I would also be grateful if you could explain what steps you will take to prevent similar problems.

I look forward to your prompt reply.

Yours sincerely,

Kenji Morita

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