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Joy English · Level A2 · Traveljoy-english.com

Booking a hotel room by phone

Name:Date:

Listen to Tomás phone a small hotel by the sea to book a room for a weekend trip.

Audio and answer checking: https://joy-english.com/listening/hotel-booking-call

Understand the phone call

Listen to the phone call. Choose the correct answer.

  1. What kind of room does Tomás want?
    • a) A single room
    • b) A double room
    • c) A family room
  2. How many nights will Tomás stay?
    • a) One
    • b) Two
    • c) Three
  3. Who is Tomás travelling with?
    • a) His wife
    • b) His brother
    • c) Nobody, he's travelling alone
  4. What is included in the price of the room?
    • a) Dinner
    • b) A taxi from the station
    • c) Breakfast
  5. How is Tomás travelling to the hotel?
    • a) By train
    • b) By plane
    • c) By car
  6. Why is Tomás's late arrival not a problem?
    • a) Reception is open until midnight.
    • b) He can collect the key from a box.
    • c) The receptionist will wait for him.
  7. How will the hotel confirm the booking?
    • a) By phone
    • b) By email
    • c) By letter

Complete the booking notes

Listen again. Type one word or number in each gap.

  1. The room has a ___ view.
  2. Price: ___ euros a night.
  3. Guest's surname: ___
  4. Arrival on Friday: at about ___ in the evening.
  5. Breakfast: from seven to ___ o'clock.
  6. The beach is a ___-minute walk from the hotel.

Answer key

Understand the phone call

  1. b) A double roomThe receptionist asks: a single or a double room? Tomás says: A double, please.
  2. b) TwoHe wants the room for two nights, Friday and Saturday.
  3. a) His wifeTomás says the room is for me and my wife.
  4. c) BreakfastThe receptionist says: breakfast is included.
  5. c) By carTomás asks about parking because they're coming by car.
  6. a) Reception is open until midnight.The receptionist says: That's no problem. Reception is open until midnight.
  7. b) By emailThe receptionist says: I'll send you an email to confirm the booking.

Complete the booking notes

  1. gardenThe receptionist says: a double room with a garden view.
  2. ninety-five / ninety five / 95 / €95The room is ninety-five euros a night.
  3. ReyesTomás spells his surname: R, E, Y, E, S.
  4. nine / 9 / 9:00 / 9.00 / nine o'clock / 9 o'clockTomás says: Probably around nine in the evening.
  5. ten / 10The receptionist says: breakfast is from seven to ten.
  6. three / 3The receptionist says: It's a three-minute walk.

Transcript

Receptionist: Good morning, Seaview Hotel. How can I help you?

Tomás: Hello. I'd like to book a room for next weekend, please. Two nights, Friday and Saturday.

Receptionist: Of course. Would you like a single or a double room?

Tomás: A double, please. It's for me and my wife.

Receptionist: Let me check. Yes, we have a double room with a garden view. It's ninety-five euros a night, and breakfast is included.

Tomás: That sounds fine. Do you have parking? We're coming by car.

Receptionist: Yes, parking is free for guests. Can I have your name, please?

Tomás: It's Tomás Reyes. That's R, E, Y, E, S.

Receptionist: Thank you, Mister Reyes. What time will you arrive on Friday?

Tomás: Quite late, I'm afraid. Probably around nine in the evening.

Receptionist: That's no problem. Reception is open until midnight. And breakfast is from seven to ten.

Tomás: Perfect. Oh, one more thing. Is the hotel far from the beach?

Receptionist: Not at all. It's a three-minute walk. I'll send you an email to confirm the booking.

Tomás: Great. Thanks very much.

Joy English · free English practice · https://joy-english.com/listening/hotel-booking-call