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B2 쓰기

B2격식 있는 이메일30분

격식을 갖춘 항의 이메일

A formal email of complaint

공손하지만 단호한 항의문을 씁니다. 문제를 분명하게 설명하고, 정확한 세부 사항을 제시하며, 기대하는 조치를 말합니다.

격식을 갖춘 항의문은 제품이나 서비스가 기대에 미치지 못했을 때 기관에 보내는 글입니다. 목적은 문제를 분명하게 설명하고 독자가 이를 바로잡도록 설득하는 것입니다. 어조는 공손하지만 단호해야 하며, 화가 났거나 감정적인 표현은 보통 항의의 효과를 떨어뜨립니다. 전형적인 항의문은 글을 쓰는 이유를 밝히고, 정확한 세부 사항(날짜, 주문 번호, 무엇이 잘못되었는지)을 제시하고, 그 결과를 설명하고, 기관이 어떻게 해 주기를 바라는지 말하며, 격식을 갖춰 마무리합니다.

모범 글

Complaint regarding order number 48213

Dear Sir or Madam,

I am writing to complain about a desk lamp that I ordered from your online shop on 2 March (order number 48213), and about the way my enquiries have been handled since then.

The lamp was due to arrive within five working days, but it was not delivered until 21 March. Moreover, when I opened the package, I discovered that the base was cracked and the lamp did not work. Please find attached photographs of the damage and a copy of my receipt. I contacted your customer service team by email on 22 March and again on 29 March, but I have not yet received a reply, apart from an automatic message promising a response within 48 hours.

As a result, I have been without a working lamp for my home office for almost a month, which has been extremely inconvenient. I chose your shop because of its reputation for reliable service, so I am particularly disappointed. I would therefore be grateful if you could arrange for the faulty lamp to be collected and either send a replacement or provide a full refund within the next fourteen days.

I look forward to hearing from you at your earliest convenience.

Yours faithfully,

Daniela Ruiz

유용한 표현

단계격식 있는 표현피할 표현(너무 비격식적)
OpeningDear Sir or Madam, / Dear Mr Haddad,Hi there, / Hey,
Reason for writingI am writing to complain about ... / I wish to express my dissatisfaction with ...I'm really annoyed about ...
DetailsThe item was due to arrive on ... / On 3 May, I discovered that ...It came super late.
Adding pointsMoreover, ... / Furthermore, ... / In addition, ...Also, and another thing ...
ConsequencesAs a result, ... / This has caused considerable inconvenience.It totally ruined my week.
Request for actionI would be grateful if you could ... / I would appreciate it if you could ...Sort it out now.
ClosingI look forward to hearing from you. / Yours faithfully, / Yours sincerely,See you, / Cheers,

연습 1 / 2

격식인가 비격식인가?

격식을 갖춘 항의 이메일에 가장 알맞은 선택지를 고르세요.

  1. Which opening is best when you do not know the reader's name?

  2. Which sentence best states the reason for writing?

  3. Which is the most appropriate way to ask for action?

  4. The heating did not work. _____, there was no hot water for two days.

  5. My flight was cancelled without warning. _____, I missed an important meeting.

  6. You started the email with 'Dear Mr Lindqvist'. How should you end it?

  7. Which is the most suitable final line?

7문제 중 0문제 답함

연습 2 / 2

격식 있는 표현 완성하기

각 격식 있는 표현을 완성하도록 단어를 하나씩 입력하세요.

  1. I am writing to about the poor service I received on 4 June.

  2. I would be if you could send a replacement as soon as possible.

  3. The parcel was to arrive on Monday, but it did not arrive until Friday.

  4. I look forward to from you.

  5. Please find a copy of my receipt.

  6. I would appreciate it you could reply within seven days.

  7. I wish to my dissatisfaction with the way my complaint was handled.

7문제 중 0문제 답함

직접 해 보기

쓰기 과제

당신은 최근 지역 학교에서 열린 주말 요리 강좌에 참석했지만 여러 가지 문제가 있었습니다(예: 강좌가 늦게 시작했고, 일부 기구가 없었으며, 한 회차가 예고 없이 취소되었습니다). 강좌 담당자 Mr Haddad에게 격식을 갖춘 이메일을 쓰세요. 무슨 일이 있었는지 설명하고, 그로 인한 결과를 묘사하며, 학교가 어떻게 해 주기를 바라는지 쓰세요.

0단어

검사는 오픈소스 검사기 Harper로 사용 중인 기기에서 실행되므로 글이 어디에도 전송되지 않습니다. 흔한 실수를 많이 찾아내지만 모두 찾지는 못하며, 내용의 좋고 나쁨은 판단하지 않습니다. Harper 라이선스

내 글 확인
모범 답안 보기

내 글

아직 아무것도 쓰지 않았습니다.

모범 답안

Dear Mr Haddad,

I am writing to express my dissatisfaction with the weekend cooking course I attended at your school on 11 and 12 October (booking reference CK-2290).

According to your website, each session was due to start at 9 a.m. However, on the first day we waited for over an hour because the instructor had not been informed of the timetable. Furthermore, there were not enough chopping boards and pans for the twelve participants, so we had to share equipment and could not complete several recipes. On the second day, the afternoon bread-making session was cancelled without any explanation, even though it was the main reason I had chosen this course.

As a result, I received only about half of the teaching I had paid for. I also travelled for over an hour each way to attend, which makes the situation even more frustrating.

I would therefore appreciate it if you could refund half of the course fee, or alternatively offer me a free place on a future bread-making class. I would also be grateful if you could explain what steps you will take to prevent similar problems.

I look forward to your prompt reply.

Yours sincerely,

Kenji Morita

쓴 글은 이 브라우저에 저장되며, 로그인한 경우 계정에도 저장됩니다. 채점은 하지 않습니다. 검사, 체크리스트, 모범 답안으로 스스로 확인하세요.

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