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Joy English · Nivel B2 · Correos formalesjoy-english.com

Un correo formal de queja

Nombre:Fecha:

Escribe una queja educada pero firme: explica el problema con claridad, da detalles precisos y di qué medidas esperas.

Complaint regarding order number 48213

Dear Sir or Madam,

I am writing to complain about a desk lamp that I ordered from your online shop on 2 March (order number 48213), and about the way my enquiries have been handled since then.

The lamp was due to arrive within five working days, but it was not delivered until 21 March. Moreover, when I opened the package, I discovered that the base was cracked and the lamp did not work. Please find attached photographs of the damage and a copy of my receipt. I contacted your customer service team by email on 22 March and again on 29 March, but I have not yet received a reply, apart from an automatic message promising a response within 48 hours.

As a result, I have been without a working lamp for my home office for almost a month, which has been extremely inconvenient. I chose your shop because of its reputation for reliable service, so I am particularly disappointed. I would therefore be grateful if you could arrange for the faulty lamp to be collected and either send a replacement or provide a full refund within the next fourteen days.

I look forward to hearing from you at your earliest convenience.

Yours faithfully,

Daniela Ruiz

¿Formal o informal?

Elige la opción más adecuada para un correo formal de queja.

  1. Which opening is best when you do not know the reader's name?
    • a) Dear Sir or Madam,
    • b) Hi everyone,
    • c) To my friend at customer service,
  2. Which sentence best states the reason for writing?
    • a) I'm writing coz I'm really fed up with your hotel.
    • b) I am writing to complain about my recent stay at your hotel.
    • c) Your hotel is the worst in the world!
  3. Which is the most appropriate way to ask for action?
    • a) Give me my money back immediately.
    • b) I want a refund or else.
    • c) I would be grateful if you could refund the full cost of the ticket.
  4. The heating did not work. ___, there was no hot water for two days.
    • a) However
    • b) Furthermore
    • c) Nevertheless
  5. My flight was cancelled without warning. ___, I missed an important meeting.
    • a) As a result
    • b) Although
    • c) In contrast
  6. You started the email with 'Dear Mr Lindqvist'. How should you end it?
    • a) Yours faithfully,
    • b) Yours sincerely,
    • c) Love,
  7. Which is the most suitable final line?
    • a) I look forward to hearing from you.
    • b) Write back soon!
    • c) Bye for now.

Completa las frases formales

Escribe una palabra para completar cada frase formal.

  1. I am writing to ___ about the poor service I received on 4 June.
  2. I would be ___ if you could send a replacement as soon as possible.
  3. The parcel was ___ to arrive on Monday, but it did not arrive until Friday.
  4. I look forward to ___ from you.
  5. Please find ___ a copy of my receipt.
  6. I would appreciate it ___ you could reply within seven days.
  7. I wish to ___ my dissatisfaction with the way my complaint was handled.

Tarea de escritura

Hace poco asististe a un curso de cocina de fin de semana en una escuela local, pero varias cosas salieron mal (por ejemplo, el curso empezó tarde, faltaba parte del equipo y una sesión se canceló sin aviso). Escribe un correo formal al director del curso, Mr Haddad. Explica lo que pasó, describe las consecuencias y di qué te gustaría que hiciera la escuela.

180–260 palabras

Revisa tu texto

  • Usé un saludo formal y una despedida que le corresponde.
  • Mi primer párrafo indica el motivo por el que escribo.
  • Di detalles precisos como fechas, horas o una referencia de reserva.
  • Expliqué las consecuencias de los problemas.
  • Hice una petición de actuación clara y educada (I would be grateful if ...).
  • Evité las contracciones y el lenguaje informal o emocional.

Respuestas

¿Formal o informal?

  1. a) Dear Sir or Madam,Dear Sir or Madam es el saludo formal estándar cuando no conoces el nombre del lector.
  2. b) I am writing to complain about my recent stay at your hotel.Es clara, formal y educada. Las otras frases son informales o emocionales.
  3. c) I would be grateful if you could refund the full cost of the ticket.Una petición indirecta con I would be grateful if you could ... es educada pero firme.
  4. b) FurthermoreFurthermore añade otro problema. However y Nevertheless introducen un contraste.
  5. a) As a resultAs a result introduce una consecuencia del problema.
  6. b) Yours sincerely,Cuando el saludo usa el nombre de la persona, el inglés británico usa Yours sincerely.
  7. a) I look forward to hearing from you.I look forward to hearing from you es la última línea formal estándar. Las otras son informales.

Completa las frases formales

  1. complainI am writing to complain about ... indica el propósito de una queja.
  2. grateful / obliged / thankfulI would be grateful if you could ... es una petición educada y formal.
  3. due / supposed / expected / scheduled / meantWas due to arrive significa que tendría que haber llegado a esa hora.
  4. hearingEn look forward to, to es una preposición, así que va seguida de la forma -ing: hearing.
  5. attached / enclosedPlease find attached (en un correo) o enclosed (en una carta) introduce un documento que envías.
  6. ifI would appreciate it if you could ... es una petición formal.
  7. express / voice / registerExpresamos insatisfacción, igual que expresamos una opinión o un agradecimiento.

Respuesta modelo

Dear Mr Haddad,

I am writing to express my dissatisfaction with the weekend cooking course I attended at your school on 11 and 12 October (booking reference CK-2290).

According to your website, each session was due to start at 9 a.m. However, on the first day we waited for over an hour because the instructor had not been informed of the timetable. Furthermore, there were not enough chopping boards and pans for the twelve participants, so we had to share equipment and could not complete several recipes. On the second day, the afternoon bread-making session was cancelled without any explanation, even though it was the main reason I had chosen this course.

As a result, I received only about half of the teaching I had paid for. I also travelled for over an hour each way to attend, which makes the situation even more frustrating.

I would therefore appreciate it if you could refund half of the course fee, or alternatively offer me a free place on a future bread-making class. I would also be grateful if you could explain what steps you will take to prevent similar problems.

I look forward to your prompt reply.

Yours sincerely,

Kenji Morita

Joy English · práctica de inglés gratuita · https://joy-english.com/es/writing/formal-complaint