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Joy English · Level B1 · Online shoppingjoy-english.com

Test 2: Online shopping

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A mixed grammar and vocabulary test about buying things online: choose the right word, write missing words and build new words.

Part 1: Multiple-choice gaps

Choose the word or phrase that best completes each sentence.

  1. Before Jamal buys anything online, he always reads the customer ___.
    • a) critics
    • b) judges
    • c) reviews
    • d) reports
  2. If the shoes don't fit, you can send them back and get a full ___.
    • a) refund
    • b) return
    • c) repay
    • d) reward
  3. The parcel was supposed to ___ on Monday, but it came three days late.
    • a) reach
    • b) get
    • c) deliver
    • d) arrive
  4. Sofia added three items to her ___ but then decided not to buy them.
    • a) wallet
    • b) basket
    • c) pocket
    • d) drawer
  5. Online prices are often lower ___ online shops don't have to pay rent for a building.
    • a) because
    • b) so
    • c) although
    • d) until
  6. Lena was charged twice for the same order, so she ___ the company to complain.
    • a) connected
    • b) communicated
    • c) contacted
    • d) spoke
  7. This website is ___ cheaper than the one I normally use.
    • a) very
    • b) much
    • c) more
    • d) too
  8. You will receive an email ___ your order has been sent.
    • a) even though
    • b) so that
    • c) in case
    • d) as soon as

Part 2: Open gaps

Type one word in each gap.

  1. Aiko has bought most of her clothes online ___ she moved to the city.
  2. Make sure you check the size chart ___ ordering any clothes.
  3. There ___ a problem with my payment, so the order was cancelled.
  4. I'm looking ___ a cheap phone case. Do you know a good website?
  5. Neither Ravi ___ his brother had heard of the website before.
  6. Some online shops let you return items free ___ charge.
  7. Standard delivery takes three to five days ___ you pay extra for next-day delivery.
  8. Have you ever bought something online ___ you didn't really need?

Part 3: Word formation

Use the word in CAPITALS at the end of each sentence to form a word that fits the gap. Type one word.

  1. The website is easy to use and very ___ for busy people. (CONVENIENCE)
  2. Unfortunately, the ___ of my parcel was delayed by heavy snow. (DELIVER)
  3. Jamal was really ___ when the laptop arrived with a broken screen. (DISAPPOINT)
  4. Use a strong password to protect your personal ___. (INFORM)
  5. Waiting a whole month for a pair of socks is completely ___; the shop should apologise. (ACCEPT)
  6. There is a huge ___ of products on the site, from books to garden tools. (CHOOSE)
  7. The driver had ___ left the parcel out in the rain, so the box was wet. (CARE)
  8. You can pay for the sofa in three monthly ___ at no extra cost. (PAY)

Answer key

Part 1: Multiple-choice gaps

  1. c) reviewsReviews are the opinions that customers write about a product. Critics are people, not texts.
  2. a) refundA refund is the money a shop gives back to you. Repay is a verb, and return means the act of sending something back.
  3. d) arriveArrive needs no object. Reach and deliver need an object, and get would need to (get to).
  4. b) basketOn a shopping website, the basket is where you keep items before you pay.
  5. a) becauseThe second part of the sentence gives the reason, so we use because.
  6. c) contactedContact somebody means phone, email or write to them. Spoke would need to, and communicated would need with.
  7. b) muchWe use much before a comparative adjective to make it stronger. We cannot say very cheaper or more cheaper.
  8. d) as soon asAs soon as means immediately after something happens, which fits the meaning here.

Part 2: Open gaps

  1. sinceWith the present perfect, since introduces the point in time when the situation started.
  2. before / when / whileYou check the chart first and then order, so before is the most natural word. When and while are also possible.
  3. wasThere was introduces one thing in the past. The rest of the sentence is in the past.
  4. forLook for means try to find something.
  5. norThe pair is neither ... nor.
  6. ofFree of charge means without paying anything.
  7. unlessUnless means except if. Delivery is slow except if you pay extra.
  8. that / whichWe need a relative pronoun for a thing. That and which are both correct here.

Part 3: Word formation

  1. convenientAfter very we need an adjective. The adjective from convenience is convenient.
  2. deliveryAfter the we need a noun. The noun from deliver is delivery.
  3. disappointedJamal has the feeling, so we use the -ed adjective: disappointed.
  4. informationAfter personal we need a noun. Information is uncountable, so it has no -s.
  5. unacceptableThe shop should apologise, so the meaning is negative. We add un- and -able: unacceptable.
  6. choiceAfter a huge we need a noun. The noun from choose is choice.
  7. carelesslyWe need an adverb, and the meaning is negative: without enough care. Care + -less + -ly gives carelessly.
  8. paymentsAfter three monthly we need a plural noun. The noun from pay is payment.

Joy English · free English practice · https://joy-english.com/use-of-english/b1-online-shopping