Joy English · Level B2 · Workjoy-english.com
Explaining a shipping delay
Name:Date:
Understand an apology and an offer in a business call.
Listen to each sentence and write what you hear.
Audio and answer checking: https://joy-english.com/listening-lessons/explaining-a-shipping-delay
Words to know
- shipment
- A quantity of goods sent together.
- customs
- The official check of goods entering a country.
- gesture
- An action that shows your feelings or intentions.
Answer key
- I'm calling to apologize for the delay to your latest shipment.British “apologise” is also accepted. The -ing of “calling” joins “to”.
- It has been held up at customs for several days.“Held up” means delayed. “Has been held” is a passive.
- We expect it to be released by the end of the week.“Expect it to be” runs together.
- As a gesture of goodwill, we'll cover the delivery costs.“We’ll” is “we will”. A gesture of goodwill is a kind action that keeps a good relationship.
- Please let me know if you need anything else from us.“Let me know” is often said quickly, but write all three words.