Joy English · Livello B1 · Stile TOEICjoy-english.com

Stile TOEIC: completamento di testo

Nome:Data:

Esercitazione indipendente nello stile delle domande TOEIC di completamento di testo, non un test ufficiale: scegli la parola, l'espressione o la frase adatta a ogni spazio vuoto in un'e-mail e in un promemoria.

Text 1: Email about a delayed order

From: Customer Service Team

To: Ms Helena Fischer

Subject: Your order of 3 June

Dear Ms Fischer,

Thank you for your recent order of twenty office chairs. Unfortunately, the chairs you selected are temporarily out of stock, and we are unable to deliver them (1) ___ the date we gave you. Our supplier has told us that a new shipment (2) ___ our warehouse on 18 June.

(3) ___ Alternatively, we can offer you a similar model in grey, which is available now at the same price.

Please let us know which option you prefer by replying to this email. If you choose to wait, we will send you a (4) ___ when your order leaves our warehouse. If you would prefer to cancel, we will give you a full (5) ___ within five working days.

We apologise for the inconvenience and thank you for your (6) ___.

Kind regards,

Rafael Costa, Customer Service Team

Text 2: Memo about expense claims

To: All staff

From: Finance Department

Date: 2 September

Subject: New online expense claims

From 1 October, all expense claims (7) ___ through the new online system instead of on paper forms. The new system will make the process faster. (8) ___, most claims will be paid within ten working days, compared with up to a month at present.

To make a claim, log in with your usual staff details, upload a clear photo of each receipt and choose the correct cost category. (9) ___ Claims without a receipt will be returned to you.

Training sessions will be held in the main conference room during the last two weeks of September. Each session lasts about 45 minutes. Please book a place through the staff website, as numbers are (10) ___.

Paper forms will still be accepted for costs that you paid (11) ___ 1 October. (12) ___ you have any questions about the new system, please contact Lina Haddad in the Finance Department.

Testo 1: e-mail su un ordine in ritardo

Leggi il Testo 1. Scegli la parola, l'espressione o la frase che completa meglio ogni spazio vuoto.

Gap 1
- a) during
- b) since
- c) on
- d) among
Gap 2
- a) reached
- b) reaching
- c) has reached
- d) will reach
Gap 3
- a) If you are happy to wait, we will deliver your chairs within three days of that date.
- b) Your chairs were delivered to your office yesterday.
- c) Our warehouse is open from Monday to Saturday.
- d) Thank you for choosing the grey model.
Gap 4
- a) notify
- b) notified
- c) notification
- d) notifying
Gap 5
- a) refund
- b) discount
- c) receipt
- d) salary
Gap 6
- a) understand
- b) understood
- c) understandable
- d) understanding

Testo 2: promemoria sui rimborsi spese

Leggi il Testo 2. Scegli la parola, l'espressione o la frase che completa meglio ogni spazio vuoto.

Gap 7
- a) must submit
- b) have submitted
- c) must be submitted
- d) submitting
Gap 8
- a) As a result
- b) However
- c) Instead
- d) Otherwise
Gap 9
- a) Your manager will then choose a training session for you.
- b) Please remember that every cost needs a receipt, even a very small one.
- c) Paper receipts are no longer needed for any type of claim.
- d) Last year's training sessions were very popular.
Gap 10
- a) limited
- b) limit
- c) limitation
- d) limiting
Gap 11
- a) during
- b) since
- c) before
- d) after
Gap 12
- a) Unless
- b) If
- c) Although
- d) Whether

Soluzioni

Testo 1: e-mail su un ordine in ritardo

c) onSi dice deliver something on a date. During si usa per un periodo di tempo, e since richiede un tempo perfetto.
d) will reachLe sedie sono ancora esaurite e il cliente potrebbe dover aspettare, quindi 18 June è nel futuro: will reach.
a) If you are happy to wait, we will deliver your chairs within three days of that date.La frase successiva inizia con Alternatively, quindi questo spazio deve indicare la prima opzione: waiting for the new shipment. Le sedie non sono state consegnate e il cliente non ha ancora scelto.
c) notificationDopo send you a serve un nome. Una notification è un messaggio che ti dice che è successo qualcosa.
a) refundSe un ordine viene annullato, l'azienda restituisce i soldi. Questo è un refund.
d) understandingDopo your serve un nome. Thank you for your understanding è un'espressione educata che si usa dopo un problema.

Testo 2: promemoria sui rimborsi spese

c) must be submittedLe richieste non presentano nulla; è il personale che le presenta. Quindi serve il passivo: must be submitted.
a) As a resultIl pagamento più rapido è il risultato del nuovo sistema più veloce. However indicherebbe un contrasto.
b) Please remember that every cost needs a receipt, even a very small one.La frase successiva riguarda le richieste senza ricevuta, quindi anche questo spazio deve parlare di ricevute. Dire che le ricevute non servono la contraddirebbe.
a) limitedNumbers are limited significa che può partecipare solo un certo numero di persone, quindi il personale deve prenotare.
c) beforeIl sistema online parte il 1 October, quindi i moduli cartacei servono solo per le spese pagate prima di quella data.
b) IfIf introduce una situazione possibile: if you have questions, contact Lina Haddad.