Joy English · Level B1 · Gaya TOEICjoy-english.com

Gaya TOEIC: Melengkapi teks

Nama:Tanggal:

Latihan mandiri bergaya soal melengkapi teks TOEIC, bukan tes resmi: pilih kata, frasa, atau kalimat yang cocok untuk setiap bagian kosong dalam email dan memo.

Text 1: Email about a delayed order

From: Customer Service Team

To: Ms Helena Fischer

Subject: Your order of 3 June

Dear Ms Fischer,

Thank you for your recent order of twenty office chairs. Unfortunately, the chairs you selected are temporarily out of stock, and we are unable to deliver them (1) ___ the date we gave you. Our supplier has told us that a new shipment (2) ___ our warehouse on 18 June.

(3) ___ Alternatively, we can offer you a similar model in grey, which is available now at the same price.

Please let us know which option you prefer by replying to this email. If you choose to wait, we will send you a (4) ___ when your order leaves our warehouse. If you would prefer to cancel, we will give you a full (5) ___ within five working days.

We apologise for the inconvenience and thank you for your (6) ___.

Kind regards,

Rafael Costa, Customer Service Team

Text 2: Memo about expense claims

To: All staff

From: Finance Department

Date: 2 September

Subject: New online expense claims

From 1 October, all expense claims (7) ___ through the new online system instead of on paper forms. The new system will make the process faster. (8) ___, most claims will be paid within ten working days, compared with up to a month at present.

To make a claim, log in with your usual staff details, upload a clear photo of each receipt and choose the correct cost category. (9) ___ Claims without a receipt will be returned to you.

Training sessions will be held in the main conference room during the last two weeks of September. Each session lasts about 45 minutes. Please book a place through the staff website, as numbers are (10) ___.

Paper forms will still be accepted for costs that you paid (11) ___ 1 October. (12) ___ you have any questions about the new system, please contact Lina Haddad in the Finance Department.

Teks 1: Email tentang pesanan yang terlambat

Baca Teks 1. Pilih kata, frasa, atau kalimat yang paling cocok mengisi setiap bagian kosong.

Gap 1
- a) during
- b) since
- c) on
- d) among
Gap 2
- a) reached
- b) reaching
- c) has reached
- d) will reach
Gap 3
- a) If you are happy to wait, we will deliver your chairs within three days of that date.
- b) Your chairs were delivered to your office yesterday.
- c) Our warehouse is open from Monday to Saturday.
- d) Thank you for choosing the grey model.
Gap 4
- a) notify
- b) notified
- c) notification
- d) notifying
Gap 5
- a) refund
- b) discount
- c) receipt
- d) salary
Gap 6
- a) understand
- b) understood
- c) understandable
- d) understanding

Teks 2: Memo tentang klaim biaya

Baca Teks 2. Pilih kata, frasa, atau kalimat yang paling tepat untuk setiap bagian kosong.

Gap 7
- a) must submit
- b) have submitted
- c) must be submitted
- d) submitting
Gap 8
- a) As a result
- b) However
- c) Instead
- d) Otherwise
Gap 9
- a) Your manager will then choose a training session for you.
- b) Please remember that every cost needs a receipt, even a very small one.
- c) Paper receipts are no longer needed for any type of claim.
- d) Last year's training sessions were very popular.
Gap 10
- a) limited
- b) limit
- c) limitation
- d) limiting
Gap 11
- a) during
- b) since
- c) before
- d) after
Gap 12
- a) Unless
- b) If
- c) Although
- d) Whether

Kunci jawaban

Teks 1: Email tentang pesanan yang terlambat

c) onKita deliver something on a date. During untuk jangka waktu, dan since membutuhkan tense perfect.
d) will reachKursinya masih kehabisan stok dan pelanggan mungkin harus menunggu, jadi 18 June ada di masa depan: will reach.
a) If you are happy to wait, we will deliver your chairs within three days of that date.Kalimat berikutnya diawali Alternatively, jadi bagian kosong ini harus memberi pilihan pertama: waiting for the new shipment. Kursinya belum dikirim, dan pelanggan belum memilih.
c) notificationSetelah send you a, kita membutuhkan kata benda. A notification adalah pesan yang memberi tahu bahwa sesuatu telah terjadi.
a) refundJika pesanan dibatalkan, perusahaan mengembalikan uangnya. Ini adalah refund.
d) understandingSetelah your, kita butuh kata benda. Thank you for your understanding adalah ungkapan sopan yang dipakai setelah terjadi masalah.

Teks 2: Memo tentang klaim biaya

c) must be submittedKlaim tidak mengajukan apa pun; staf yang mengajukannya. Jadi kita butuh bentuk pasif: must be submitted.
a) As a resultPembayaran yang lebih cepat adalah hasil dari sistem baru yang lebih cepat. However akan menunjukkan pertentangan.
b) Please remember that every cost needs a receipt, even a very small one.Kalimat berikutnya membahas klaim tanpa kuitansi, jadi bagian kosong juga harus membahas kuitansi. Menyatakan kuitansi tidak diperlukan akan bertentangan dengan kalimat itu.
a) limitedNumbers are limited berarti hanya sejumlah orang tertentu yang bisa hadir, jadi staf sebaiknya memesan tempat.
c) beforeSistem daring mulai berlaku pada 1 October, jadi formulir kertas hanya untuk biaya yang dibayar sebelum tanggal itu.
b) IfIf memperkenalkan situasi yang mungkin terjadi: if you have questions, contact Lina Haddad.