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Estilo TOEIC: completar textos

Nombre:Fecha:

Práctica independiente al estilo de las preguntas de completar textos del TOEIC, no es un examen oficial: elige la palabra, la expresión o la frase que encaja en cada hueco de un correo y un memorando.

Text 1: Email about a delayed order

From: Customer Service Team

To: Ms Helena Fischer

Subject: Your order of 3 June

Dear Ms Fischer,

Thank you for your recent order of twenty office chairs. Unfortunately, the chairs you selected are temporarily out of stock, and we are unable to deliver them (1) ___ the date we gave you. Our supplier has told us that a new shipment (2) ___ our warehouse on 18 June.

(3) ___ Alternatively, we can offer you a similar model in grey, which is available now at the same price.

Please let us know which option you prefer by replying to this email. If you choose to wait, we will send you a (4) ___ when your order leaves our warehouse. If you would prefer to cancel, we will give you a full (5) ___ within five working days.

We apologise for the inconvenience and thank you for your (6) ___.

Kind regards,

Rafael Costa, Customer Service Team

Text 2: Memo about expense claims

To: All staff

From: Finance Department

Date: 2 September

Subject: New online expense claims

From 1 October, all expense claims (7) ___ through the new online system instead of on paper forms. The new system will make the process faster. (8) ___, most claims will be paid within ten working days, compared with up to a month at present.

To make a claim, log in with your usual staff details, upload a clear photo of each receipt and choose the correct cost category. (9) ___ Claims without a receipt will be returned to you.

Training sessions will be held in the main conference room during the last two weeks of September. Each session lasts about 45 minutes. Please book a place through the staff website, as numbers are (10) ___.

Paper forms will still be accepted for costs that you paid (11) ___ 1 October. (12) ___ you have any questions about the new system, please contact Lina Haddad in the Finance Department.

Texto 1: Correo sobre un pedido retrasado

Lee el Texto 1. Elige la palabra, la expresión o la frase que mejor completa cada hueco.

Gap 1
- a) during
- b) since
- c) on
- d) among
Gap 2
- a) reached
- b) reaching
- c) has reached
- d) will reach
Gap 3
- a) If you are happy to wait, we will deliver your chairs within three days of that date.
- b) Your chairs were delivered to your office yesterday.
- c) Our warehouse is open from Monday to Saturday.
- d) Thank you for choosing the grey model.
Gap 4
- a) notify
- b) notified
- c) notification
- d) notifying
Gap 5
- a) refund
- b) discount
- c) receipt
- d) salary
Gap 6
- a) understand
- b) understood
- c) understandable
- d) understanding

Texto 2: Memorando sobre solicitudes de gastos

Lee el Texto 2. Elige la palabra, la expresión o la frase que mejor completa cada hueco.

Gap 7
- a) must submit
- b) have submitted
- c) must be submitted
- d) submitting
Gap 8
- a) As a result
- b) However
- c) Instead
- d) Otherwise
Gap 9
- a) Your manager will then choose a training session for you.
- b) Please remember that every cost needs a receipt, even a very small one.
- c) Paper receipts are no longer needed for any type of claim.
- d) Last year's training sessions were very popular.
Gap 10
- a) limited
- b) limit
- c) limitation
- d) limiting
Gap 11
- a) during
- b) since
- c) before
- d) after
Gap 12
- a) Unless
- b) If
- c) Although
- d) Whether

Respuestas

Texto 1: Correo sobre un pedido retrasado

c) onEntregamos algo (deliver) on una fecha. During es para un periodo de tiempo, y since necesita un tiempo perfecto.
d) will reachLas sillas siguen agotadas y el cliente quizá tenga que esperar, así que el 18 de junio es futuro: will reach.
a) If you are happy to wait, we will deliver your chairs within three days of that date.La frase siguiente empieza con Alternatively, así que este hueco debe dar la primera opción: waiting for the new shipment. Las sillas no se han entregado y el cliente todavía no ha elegido.
c) notificationDespués de send you a, necesitamos un sustantivo. Una notification es un mensaje que te dice que ha ocurrido algo.
a) refundSi se cancela un pedido, la empresa devuelve el dinero. Esto es un refund.
d) understandingDespués de your, necesitamos un sustantivo. Thank you for your understanding es una expresión educada que se usa después de un problema.

Texto 2: Memorando sobre solicitudes de gastos

c) must be submittedLas solicitudes no envían nada; el personal las envía. Por eso necesitamos la pasiva: must be submitted.
a) As a resultUn pago más rápido es el resultado de que el nuevo sistema sea más rápido. However mostraría un contraste.
b) Please remember that every cost needs a receipt, even a very small one.La frase siguiente trata de solicitudes sin recibo, así que el hueco también debe tratar de recibos. Decir que los recibos no hacen falta contradiría esa frase.
a) limitedNumbers are limited significa que solo puede asistir un número determinado de personas, así que el personal debe reservar.
c) beforeEl sistema en línea empieza el 1 de octubre, así que los formularios en papel son solo para gastos pagados antes de esa fecha.
b) IfIf introduce una situación posible: if you have questions, contact Lina Haddad.