Joy English · Level B1 · TOEIC-stylejoy-english.com
TOEIC-style: Text completion
Name:Date:
Independent practice in the style of TOEIC text-completion questions, not an official test: choose the word, phrase or sentence that fits each gap in an email and a memo.
Text 1: Email about a delayed order
From: Customer Service Team
To: Ms Helena Fischer
Subject: Your order of 3 June
Dear Ms Fischer,
Thank you for your recent order of twenty office chairs. Unfortunately, the chairs you selected are temporarily out of stock, and we are unable to deliver them (1) ___ the date we gave you. Our supplier has told us that a new shipment (2) ___ our warehouse on 18 June.
(3) ___ Alternatively, we can offer you a similar model in grey, which is available now at the same price.
Please let us know which option you prefer by replying to this email. If you choose to wait, we will send you a (4) ___ when your order leaves our warehouse. If you would prefer to cancel, we will give you a full (5) ___ within five working days.
We apologise for the inconvenience and thank you for your (6) ___.
Kind regards,
Rafael Costa, Customer Service Team
Text 2: Memo about expense claims
To: All staff
From: Finance Department
Date: 2 September
Subject: New online expense claims
From 1 October, all expense claims (7) ___ through the new online system instead of on paper forms. The new system will make the process faster. (8) ___, most claims will be paid within ten working days, compared with up to a month at present.
To make a claim, log in with your usual staff details, upload a clear photo of each receipt and choose the correct cost category. (9) ___ Claims without a receipt will be returned to you.
Training sessions will be held in the main conference room during the last two weeks of September. Each session lasts about 45 minutes. Please book a place through the staff website, as numbers are (10) ___.
Paper forms will still be accepted for costs that you paid (11) ___ 1 October. (12) ___ you have any questions about the new system, please contact Lina Haddad in the Finance Department.
Text 1: Email about a delayed order
Read Text 1. Choose the word, phrase or sentence that best fills each gap.
- Gap 1
- Gap 2
- Gap 3
- Gap 4
- Gap 5
- Gap 6
Text 2: Memo about expense claims
Read Text 2. Choose the word, phrase or sentence that best fills each gap.
- Gap 7
- Gap 8
- Gap 9
- Gap 10
- Gap 11
- Gap 12
Answer key
Text 1: Email about a delayed order
- c) onWe deliver something on a date. During is for a period of time, and since needs a perfect tense.
- d) will reachThe chairs are still out of stock and the customer may have to wait, so 18 June is in the future: will reach.
- a) If you are happy to wait, we will deliver your chairs within three days of that date.The next sentence starts with Alternatively, so this gap must give the first option: waiting for the new shipment. The chairs have not been delivered, and the customer has not chosen yet.
- c) notificationAfter send you a, we need a noun. A notification is a message that tells you something has happened.
- a) refundIf an order is cancelled, the company gives back the money. This is a refund.
- d) understandingAfter your, we need a noun. Thank you for your understanding is a polite phrase used after a problem.
Text 2: Memo about expense claims
- c) must be submittedClaims do not submit anything; staff submit them. So we need the passive: must be submitted.
- a) As a resultFaster payment is the result of the new system being faster. However would show a contrast.
- b) Please remember that every cost needs a receipt, even a very small one.The next sentence is about claims without a receipt, so the gap must also be about receipts. Saying receipts are not needed would disagree with it.
- a) limitedNumbers are limited means only a certain number of people can attend, so staff should book.
- c) beforeThe online system starts on 1 October, so paper forms are only for costs paid before that date.
- b) IfIf introduces a possible situation: if you have questions, contact Lina Haddad.